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Failure to Attend Policy

By February 2, 2020Uncategorized

The Edmonton Family Medical Centre has had an increase in patients not attending their booked appointments.

For us to cover our practice costs including reception, nurses and operating costs it is important that all appointments are attended.

For our practice to continue to offer Bulk Billing to our patients it has been necessary to implement the following policy.

Failure to attend an appointment on 3 occasions will incur a non-refundable fee of $55.00 per patient.

Failure to give 2 hours notice when either cancelling or postponing an appointment with any of our Doctors will also incur this non-refundable fee of $55.00 per patient.

An account for this will be sent to you directly. This fee will be payable prior to booking any further appointments.